We are here for you.

Reception is manned from 9am to 9pm. Our check-in time is at 2pm and check out time is at 10am. On arrival, we would require a valid form of identification for all the guests staying to be presented as well as credit card for payment of the room and pre-authorisation purposes. There is a 2% merchant fee for Mastercard and Visa, and 3% merchant fee for American Express. 

You may contact us in person on the ground floor at the Welcome desk or send us a WhatsApp message or call on +61 473 858 237. Otherwise, our landline +61 3 8346 5600, and are also open for communication. Additionally, there is a white phone on each floor next to the elevators to be used to contact reception or emergency services only. The following are available at reception for your convenience:

  • Adaptor
  • Taxi booking
  • Luggage Storage
  • Tour booking
  • Airport transport

PARKING: We have secured undercover parking available on our property with height restriction of 2.1m. To secure parking for your stay, please contact our team in advance to book a slot. Parking is $29 per day per vehicle with unlimited entry and exit for the paid days.

CHECK-OUT: It’s never easy saying goodbye – but there comes a time when we have to do it. And that time is 10am on the day of your departure. Please ensure you check out on time, as we will need time to prepare your room for the next guests. You are welcome to store your luggage at reception after this time. If you’d like to talk to us about extending your stay, or have a question about checking out, simply contact us using any of the mediums mentioned above.

EARLY CHECK-IN AND LATE CHECK-OUT: We can organise an early check in or late check out (subject to availability) for an additional fee. Please organise this in advance with our team to avoid any disappointment.

In the comfort of your room.

In your room there are a number of features for your comfort and convenience:

Air-conditioning & heating - Your room has it’s own individually controlled air conditioning unit to allow you to regulate the room temperature using the keypad control on the wall. It is located next to the key slot with blue and red icons representing cold and hot respectively and plus and minus buttons. 

Coffee & Tea Facilities - There is an electric kettle in your room along with tea and coffee condiments for your convenience. Please contact reception if you require replenishments.

Do Not Disturb - On the same keypad on the wall next to the door where you manage your airconditioning, you can select the DND option should you wish to communicate to us that you do not wish to be disturbed.

In-Room Safe - There is an in-room safe located in your room. Please use the safe to place any valuables. 
Instructions: With the safe door open, select a 4-6 digit code, followed by #, then place your items in the safe, and close the door. To lock the safe, close the door shut, the door will lock automatically. To unlock the safe, enter your code, followed by # - the door will unlock.

Lights and Electronics - For use of the electrical appliances and lighting, please place your key in the blue lit slot on the wall next to the door.

Non-Smoking - Essence Hotel Carlton is a non-smoking property as we are trying to promote a pleasant environment for ALL our guests. We ask you to please refrain from smoking in the hotel room and common areas within the Property. A designated smoking area is located outside the reception area. Failure to comply with this request may result in a cleaning fee of $500.00.

FEATURES OF THE PROPERTY:

Co-Living Kitchen - Mensa is our creative cooking & dining facility located on the ground floor to the immediate right of the elevators. For more information about this space, Please see us at reception.

Courtyard - Our beautiful outdoor courtyard has BBQ, tables and benches, so you could cook up a nice dinner with a good beer! There is no charge to use the BBQ. However, Reservation is required. Please see us at reception to reserve the BBQ space. 

Drinking Water - A filtered water tap is available in the game and lounge area located on the ground floor to the right of reception and opposite the courtyard. 

Lounge Area - Featuring a pool table and a 65" LED Smart TV, the indoor gaming lounge is situated right next to the courtyard, you will be able to enjoy a good game with your mates, watch the latest sports matches or spend a relaxed afternoon in one of the lounge chairs.

Gym - The gym is available for use 24 hours a day. This is located north of the lobby, adjacent to the meeting pods on the ground floor. Drinking water is available in the gym. Please bring a towel to use on the equipment when using the gym.

Breakfast – There are some great cafes that we recommend (Listed below) offering range of breakfast options. All the cafes are located within walking distance of the hotel.

  • Flovie Florist Cafe: 261-263 Queensberry St, Carlton VIC 3053
  • Humble Rays Melbourne: 71 Bouverie St, Carlton VIC 3053

Housekeeping - We offer sustainable housekeeping service except for Weekends and Public Holidays or when your DO NOT DISTURB sign is displayed. If your stay is longer than 7 days, our housekeeping staff will complete a weekly service including a linen change except for Weekends and Public Holidays, or when your DO NOT DISTURB sign is displayed.

Internet - Wi-Fi is available free of charge to all guests in-house. Just connect to ‘Essence Wi-Fi – Guest’ in Wi-Fi settings. Once connected you will have to use the login page to put in the username and passowrd. The user name will be your room number and the password will be your last name. 

Username: (Your room number)
Password: (Your last name)

Laundry - A launderette is available on the ground floor to the right of the elevators, next to the lounge and games area on the ground floor. This facility is open 24 hours and available to all guests. It is $5 per wash or dryer cycle and can be paid using a physical card or Apple Pay. 

Meeting Pods - On the ground floor, just across from the reception are number of meeting pods for reviewing of documents, working away from your room or a quick catch up with in-house or external guests.

Parking - Secure undercover parking (Limited) is available on-site for $29 per night per car. The height of vehicles is restricted to 2.1 metres. If you wish to park a car during your stay, please contact reception for further details.

 

During your stay

OUR CANCELLATION POLICY

In response to changing conditions, Essence Hotel Carlton is committed to ensuring our guest experience flexibility during these challenging times.

We appreciate your business, especially if booked directly with us as this provides the greatest flexibility for you; guests who booked via online travel agents or other third-party travel agencies are advised to contact their booking provider for information on their policies and any changes to reservations or travel.

You are safe with us.

Emergency - In case of an emergency please contact reception by using the guest phones located next to the lifts on every floor, or direct to triple zero by dialling 000 using your mobile phone.

Emergency Assistance - In the case of an emergency evacuation, a siren will sound. Please DO NOT use lifts. Emergency evacuation floor plans can be found at the back of your hotel door. For urgent assistance please contact the Duty Manager at +61 473 858 237. 

Fire Alarm - If you accidently set off the fire alarm e.g., steam from shower, please open the room window and NOT the room door. If smoke escapes into the hallways and common areas, the fire brigade will automatically be called and the guest will be responsible for payment of the call out fee.

Fire Safety - Essence Hotel Carlton is equipped with modern fire prevention and firefighting systems. Regular fire drills are held with our staff. We recommend that you familiarise yourself with the evacuation notice on the back of your room door and locate your nearest fire exit. There are two fire exits on each floor. In case of a fire DO NOT use the lift.

Security - Your key card must be carried with you at all times including going to the car park. You will require your key card to access the main entry door to the property after hours as the entrance door will be closed. Any lockouts or loss key after reception hours may incur a $100 security call out fee.

What's On

Carlton has a unique vibe and community, a feeling unlike any other inner city suburb. 

Below are a few quick links to help you explore what leisure attractions are nearby, events happening in Carlton and Melbourne and, restaurants and bars in Carlton. 

Attractions

What's On

Restaurants and Bars