Welcome
To Your Home Away From Home
Dear Guest,
On behalf of our entire staff, we would like to welcome you to our property. We are honoured that you have chosen to stay with us & look forward to providing you with a memorable experience.
For your convenience, on this page you will find a list of services and facilities available to you during your stay. We are here for you 24/7, please feel free to contact us at any time.
Thank you for choosing Essence Hotel Carlton.
Ronak Patel, General Manager
FEATURES OF THE PROPERTY:
Co-Living Kitchen - Mensa is our creative cooking & dining facility located on the ground floor to the immediate right of the elevators. For more information about this space, Please see us at reception.
Courtyard - Our beautiful outdoor courtyard has BBQ, tables and benches, so you could cook up a nice dinner with a good beer! There is no charge to use the BBQ. However, Reservation is required. Please see us at reception to reserve the BBQ space.
Drinking Water - A filtered water tap is available in the game and lounge area located on the ground floor to the right of reception and opposite the courtyard.
Lounge Area - Featuring a pool table and a 65" LED Smart TV, the indoor gaming lounge is situated right next to the courtyard, you will be able to enjoy a good game with your mates, watch the latest sports matches or spend a relaxed afternoon in one of the lounge chairs.
Gym - The gym is available for use 24 hours a day. This is located north of the lobby, adjacent to the meeting pods on the ground floor. Drinking water is available in the gym. Please bring a towel to use on the equipment when using the gym.
Breakfast – There are some great cafes that we recommend (Listed below) offering range of breakfast options. All the cafes are located within walking distance of the hotel.
- Flovie Florist Cafe: 261-263 Queensberry St, Carlton VIC 3053
- Humble Rays Melbourne: 71 Bouverie St, Carlton VIC 3053
Housekeeping - Our housekeeping staff will service your hotel daily with linen changed on major weekly service except for Sundays and Public Holidays or when your DO NOT DISTURB sign is displayed. If your stay is longer than 7 days, our housekeeping staff will complete a weekly service including a linen change except for Sundays and Public Holidays, or when your DO NOT DISTURB sign is displayed.
Internet - Wi-Fi is available free of charge to all guests in-house. Just connect to ‘Essence Wi-Fi – Guest’ in Wi-Fi settings. Once connected you will have to use the login page to put in the username and passowrd. The user name will be your room number and the password will be your last name.
Username: (Your room number)
Password: (Your last name)
Laundry - A launderette is available on the ground floor to the right of the elevators, next to the lounge and games area on the ground floor. This facility is open 24 hours and available to all guests. It is $5 per wash or dryer cycle and can be paid using a physical card or Apple Pay. Washing powder can be purchased from reception. Irons are also available in the laundry.
Meeting Pods - On the ground floor, just across from the reception are number of meeting pods for reviewing of documents, working away from your room or a quick catch up with in-house or external guests.
Parking - Secure undercover parking (Limited) is available on-site for $29 per night per car. The height of vehicles is restricted to 2.1 metres. If you wish to park a car during your stay, please contact reception for further details.
During your stay
OUR COVID SAFE COMMITMENT
At Essence Hotel Carlton, we want to give every guest that stays with us the peace of mind to know their health and wellbeing is our very top priority, we take standards for hygiene very seriously and are taking additional steps to ensure the safety of our team members and guests. In collaboration with the Australian Department of Health, Victorian State Government Health Directives and Accommodation Industry Guidelines, our processes are continually evolving to ensure the utmost safety for our guests and our team.
OUR CANCELLATION POLICY
In response to changing conditions, Essence Hotel Carlton is committed to ensuring our guest experience flexibility during these challenging times.
We appreciate your business, especially if booked directly with us as this provides the greatest flexibility for you; guests who booked via online travel agents or other third-party travel agencies are advised to contact their booking provider for information on their policies and any changes to reservations or travel.
For the most updated and detailed information, please refer to DHHS.
You are safe with us.
Emergency - In case of an emergency please contact reception by using the guest phones located next to the lifts on every floor, or direct to triple zero by dialling 000 using your mobile phone.
Emergency Assistance - In the case of an emergency evacuation, a siren will sound. Please DO NOT use lifts. Emergency evacuation floor plans can be found at the back of your hotel door. For urgent assistance please contact the Duty Manager at +61 473 858 237.
Fire Alarm - If you accidently set off the fire alarm e.g., steam from shower, please open the room window and NOT the room door. If smoke escapes into the hallways and common areas, the fire brigade will automatically be called and the guest will be responsible for payment of the call out fee.
Fire Safety - Essence Hotel Carlton is equipped with modern fire prevention and firefighting systems. Regular fire drills are held with our staff. We recommend that you familiarise yourself with the evacuation notice on the back of your room door and locate your nearest fire exit. There are two fire exits on each floor. In case of a fire DO NOT use the lift.
Security - Your key card must be carried with you at all times including going to the car park. You will require your key card to access the main entry door to the property after hours as the entrance door will be closed. For your security, Essence Hotel Carlton has a 24-hour on-site reception.
What's On
Carlton has a unique vibe and community, a feeling unlike any other inner city suburb.
Below are a few quick links to help you explore what leisure attractions are nearby, events happening in Carlton and Melbourne and, restaurants and bars in Carlton.